The Cambridge Dictionary defines a concierge as “someone who is employed in a hotel to help guests arrange things, such as theatre tickets and visits to restaurants”. However, a hotel concierge is much, much more. Besides the everyday tasks of booking transportation, restaurants, sightseeing tours and tickets, the concierge can help guests with arranging flowers, making a celebration memorable, booking special services and customizing your itinerary. They are a hotel guest’s own local expert. They are extremely knowledgeable about their city and can give personalized advice that comes from years of experience. As they speak the local language, they have information at their fingertips which is often unavailable to foreign visitors. A guest has access to the concierge and their services from the moment they book their hotel room. You could say that the concierge holds the keys to their city.